Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.
The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.