This General Illuminations course provides public safety telecommunicators with knowledge and emotional intelligence to handle substance‑related calls.
•You’ll
build skills in stigma‑free, trauma‑aware communication and clear
information‑gathering
across all disciplines (calltaking, police, fire, EMS,
campus/airport/security).
•By
the end, you will: apply compassionate strategies; identify signs of substance
effects in calls;
understand best practices for providing
assistance.