This General Illuminations--The Training Ripple-- course highlights that everyone at the center—not just Communication Training Officers and Supervisors—plays a role in shaping trainees' perceptions of their work and their role within the agency. It demonstrates how your tone, habits, and everyday actions impact new staff well before they become familiar with written policies. The course emphasizes the role of informal mentors in influencing culture through everyday interactions. Participants will understand how these cues set expectations, how inconsistent messages can hinder training, and how common standards foster a consistent environment for all.