This General Illuminations course equips telecommunicators with the skills to identify verbal, behavioral, and contextual indicators of domestic violence, sexual abuse, child abuse, elder abuse, or other forms of mistreatment. Participants will identify essential listening skills, targeted questioning, and verbal and non-verbal cues when callers are reluctant to report abuse due to fear, coercion, or injury. Participants will learn strategies for gathering critical information discreetly, providing pre-arrival instructions to ensure victim safety, and coordinating a safe law enforcement and EMS response.