Join us this month as we explore the critical and complex world of personal medical devices—such as insulin pumps, LVADs, pacemakers, and medical alert systems, which many individuals rely on during emergencies. This course will cover how these devices function, the types of emergencies that may arise from misuse, damage, or malfunction, and how telecommunicators can recognize and respond to these situations.
You'll learn what callers may say when describing these devices, key questions to ask, and how to relay vital information to field responders. We'll also dive into medical alert devices like pendants or bracelets, focusing on issues of misuse, confusion, or system failures, and how to verify and confirm critical information when an alert is triggered. By the end of this class, you’ll be better equipped to navigate these sensitive, high-stakes calls with clarity, accuracy, and professionalism.
This session also discusses appropriate questions and instructions, if applicable.*
*ALWAYS FOLLOW AGENCY POLICY AND PROCEDURE.