This course shows Communications Training Officers (CTOs) how to use the agency task list to structure learning, track progress, and motivate trainees. Participants will learn strategies to break down large goals into manageable steps, pace development effectively, and celebrate milestones that boost morale and confidence.
CTOs face a unique combination of technical complexity and emotional intensity, preparing telecommunicator trainees for life-or-death situations while managing their own stress.
This session provides a comprehensive approach to maintaining patience under the pressure of teaching.
CTOs will recognize signs of impatience or frustration in themselves and their impact on trainees, apply stress management techniques to maintain composure during high-pressure situations, and learn practical and supportive guidance techniques for trainees.
This course helps equip CTOs to teach decision-making, not just policy. Through progressive exposure, “what if” discussions, and post-call debriefs, CTOs can help trainees learn to think critically during complex calls. It promotes real-world judgment and prepares trainees to apply knowledge under pressure.
Part I: The Communications Training Officer analyzes section 7.2.3 of the APCO CTO standard – “Providing individualized instruction to the trainee.”
Part II: Participants evaluate and document trainee performance using Standardized Evaluation Guidelines.
Part III: Participants create a training plan based on agency goals, objectives, and benchmarks for individual learning style preferences and recommend supplemental education/training to enhance training effectiveness.
Part I: The Communications Training Officer analyzes section 7.2.3 of the APCO CTO standard – “Providing individualized instruction to the trainee.”
Part II: Participants evaluate and document trainee performance using Standardized Evaluation Guidelines.
Part III: Participants create a training plan based on agency goals, objectives, and benchmarks for individual learning style preferences and recommend supplemental education/training to enhance training effectiveness.
This CTO Illuminations course supports Communications Training Officers (CTOs) in mastering the Daily Observation Report (DOR) as a key tool in performance-based training.
Through three focused parts, the course
introduces the structure and purpose of DORs and Standardized Evaluation
Guidelines (SEGs), outlines common documentation challenges, and offers
guidance for writing objectives and professional documentation.
ALWAYS FOLLOW YOUR AGENCY’S POLICIES AND PROCEDURES