This course helps equip CTOs to teach decision-making, not just policy. Through progressive exposure, “what if” discussions, and post-call debriefs, CTOs can help trainees learn to think critically during complex calls. It promotes real-world judgment and prepares trainees to apply knowledge under pressure.
Part I: The Communications Training Officer analyzes section 7.2.3 of the APCO CTO standard – “Providing individualized instruction to the trainee.”
Part II: Participants evaluate and document trainee performance using Standardized Evaluation Guidelines.
Part III: Participants create a training plan based on agency goals, objectives, and benchmarks for individual learning style preferences and recommend supplemental education/training to enhance training effectiveness.
Part I: The Communications Training Officer analyzes section 7.2.3 of the APCO CTO standard – “Providing individualized instruction to the trainee.”
Part II: Participants evaluate and document trainee performance using Standardized Evaluation Guidelines.
Part III: Participants create a training plan based on agency goals, objectives, and benchmarks for individual learning style preferences and recommend supplemental education/training to enhance training effectiveness.
This CTO Illuminations course supports Communications Training Officers (CTOs) in mastering the Daily Observation Report (DOR) as a key tool in performance-based training.
Through three focused parts, the course
introduces the structure and purpose of DORs and Standardized Evaluation
Guidelines (SEGs), outlines common documentation challenges, and offers
guidance for writing objectives and professional documentation.
ALWAYS FOLLOW YOUR AGENCY’S POLICIES AND PROCEDURES