Whether you are beginning your journey as a telecommunicator or strengthening your foundational skills, APCO’s Public Safety Telecommunicator 1, 8th Edition course establishes the core knowledge, practical techniques, and critical thinking required to confidently manage emergency and non-emergency calls. You’ll develop communication, coordination, and decision-making skills essential to serve as the vital link between the public and emergency field response.
The 8th Edition reflects the evolving landscape of public safety communications, blending time-tested fundamentals with modern technological and workplace practices. You’ll explore everything from effective interpersonal communication and call processing to the integration of new and emerging technologies across agencies nationwide.
APCO’s Instructor Techniques 3rd Edition course allows agency staff to teach APCO courses. Built on the foundation of adult learning principles, this course prepares instructors in effective skills and techniques to train students.