This course reviews the role of the Emergency Communications Center (ECC) in supporting Search and Rescue (SAR) operations.

This course aims to equip you with the tools, terminology, and critical thinking skills needed to:

•Understand different types of SAR events
•Gather and prioritize urgent call information
•Coordinate with field units and mutual aid agencies
•Communicate clearly under pressure
•Support both responders and families during extended operations


This course reviews the role of the Emergency Communications Center (ECC) in supporting Search and Rescue (SAR) operations.

This course aims to equip you with the tools, terminology, and critical thinking skills needed to:

•Understand different types of SAR events
•Gather and prioritize urgent call information
•Coordinate with field units and mutual aid agencies
•Communicate clearly under pressure
•Support both responders and families during extended operations


This General Illuminations course is tailored for public safety telecommunicators tasked with managing calls related to large outdoor public gatherings such as concerts, festivals, sporting events, community celebrations, and protests.

Challenges such as crowd dynamics, potential hazards, mass casualty situations, and logistical complexities of emergency response are examined.


This General Illuminations course is tailored for public safety telecommunicators tasked with managing calls related to large outdoor public gatherings such as concerts, festivals, sporting events, community celebrations, and protests.

Challenges such as crowd dynamics, potential hazards, mass casualty situations, and logistical complexities of emergency response are examined.