Substance Abuse Awareness & Response 10/25 #72853 N-Z

This General Illuminations course provides public safety telecommunicators with knowledge and emotional intelligence to handle substance‑related calls.

  •You’ll build skills in stigma‑free, trauma‑aware communication and clear information‑gathering 
     across all disciplines (calltaking, police, fire, EMS, campus/airport/security).
  •By the end, you will: apply compassionate strategies; identify signs of substance effects in calls;
    understand best practices for providing assistance.


Substance Abuse Awareness & Response 10/25 #72853 A-M

This General Illuminations course provides public safety telecommunicators with knowledge and emotional intelligence to handle substance‑related calls.

  •You’ll build skills in stigma‑free, trauma‑aware communication and clear information‑gathering 
     across all disciplines (calltaking, police, fire, EMS, campus/airport/security).
  •By the end, you will: apply compassionate strategies; identify signs of substance effects in calls;
    understand best practices for providing assistance.


Critical Incident Stress Management 09/25 #72852 N-Z

This General Illuminations course equips public safety telecommunicators with the knowledge, skills, and tools necessary to manage the psychological impact of critical incidents they encounter. The participant will learn about the causes and effects of critical incident stress, recognize stress symptoms, and identify appropriate intervention and self-care strategies for themselves and their team members.


Critical Incident Stress Management 09/25 #72852 A-M

This General Illuminations course equips public safety telecommunicators with the knowledge, skills, and tools necessary to manage the psychological impact of critical incidents they encounter. The participant will learn about the causes and effects of critical incident stress, recognize stress symptoms, and identify appropriate intervention and self-care strategies for themselves and their team members.


Search and Rescue 08/25 #72851 N-Z

This course reviews the role of the Emergency Communications Center (ECC) in supporting Search and Rescue (SAR) operations.

This course aims to equip you with the tools, terminology, and critical thinking skills needed to:

•Understand different types of SAR events
•Gather and prioritize urgent call information
•Coordinate with field units and mutual aid agencies
•Communicate clearly under pressure
•Support both responders and families during extended operations


Search and Rescue 08/25 #72851 A-M

This course reviews the role of the Emergency Communications Center (ECC) in supporting Search and Rescue (SAR) operations.

This course aims to equip you with the tools, terminology, and critical thinking skills needed to:

•Understand different types of SAR events
•Gather and prioritize urgent call information
•Coordinate with field units and mutual aid agencies
•Communicate clearly under pressure
•Support both responders and families during extended operations


Preparing for Large Outdoor Public Gatherings (07/25) # 72850 N-Z

This General Illuminations course is tailored for public safety telecommunicators tasked with managing calls related to large outdoor public gatherings such as concerts, festivals, sporting events, community celebrations, and protests.

Challenges such as crowd dynamics, potential hazards, mass casualty situations, and logistical complexities of emergency response are examined.


Preparing for Large Outdoor Public Gatherings (07/25) # 72850 A-M

This General Illuminations course is tailored for public safety telecommunicators tasked with managing calls related to large outdoor public gatherings such as concerts, festivals, sporting events, community celebrations, and protests.

Challenges such as crowd dynamics, potential hazards, mass casualty situations, and logistical complexities of emergency response are examined.